Refund and Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective, or is different from their description on the product detail page on samruddhicomputer.com
  2. Return will be processed only if:
    • It is determined that the product was not damaged while in your possession;
    • The product is not different from what was shipped to you;
    • The product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all accessories).
    •  
    • Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.

 

  1. Products marked as “non-returnable” on the product detail page cannot be returned.

 

  1. Additional information is not required to return an eligible order unless noted in the category-specific policy.

 

  1. Products may be eligible for replacement only if the same seller has the same item in stock.

 

  1. If the replacement request is placed and the seller does not have the same product in stock, liability of any sole refund discretion remains with the company.

 

  1. Products purchased by international customers are not eligible for returns.

 

  1. In case the customer is not available to receive delivery of the product, a maximum of two attempts shall be made by the courier partner to deliver the respective product, post which it shall be redirected to the respective vendor & refund shall be processed after deducting applicable courier charges.

 

  1. In case the product is dispatched to the respective location & customer cancels the order during the shipping process, the company reserves the right to deduct logistics costs from the prepaid product refund.

 

 

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